This terms and conditions applies either when a contract was made in writing or verbally.

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1. Agreed Price:

The Agreed price is the price to be paid for the journey as agreed between NorthWest Rentals and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these a should be made to us as soon as possible.

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2. Payment:

We always require a security deposit, so if any damages occur, it can be debited by our insurance company. If you wish to pay the outstanding balance on a credit/debit card then this must be done at least 24 hours before the day of hire.

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3. Cancellation of booking / Cancelling a reservation

a) Should you cancel your booking then the reservation deposit paid is non-refundable.

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4. Cancellation By Us – We reserve the right to cancel the hire contract between us if:

a) the client doesn’t accept our terms and conditions and/or refuse to make a deposit payment/ or release credit/debit details.

b) If we do cancel your hire, then we will notify you by email or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible.

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5. Damages

Damages, subsequent costs of repairs of such damage’s to the vehicle's hired as used by you the customer and/or your guests howsoever caused is your responsibility. You the customer here agree that we may deduct from the security deposit if damages have arisen.

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6. Additional Charges/Overtime:

Overtime charges begin immediately after the return collection time. Under this agreement the overtime rate is charged per hour, the rate will be dependent on which vehicle you have chosen. Payment of all overtime charges must be settled before the end of the hire.

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7. Hire type:

We offer a range of hire options, including daily, weekly, monthly and yearly. We also offer hires for photoshoots, music videos, wedding hires, chauffeur services and corporate hire.

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8. Vehicle supplied:

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

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9. Lost Property:

We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

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10. Breakdown:

In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible.

 

11. Complaints procedure

If you are not happy with any of our services then please let us know within 24 hours of the complaint. Please send us an email via our contact us page stating your complaint and we shall look in to the matter for you.